Good news for Recology customers in Shoreline

Thursday, May 13, 2021

It's back to normal for Recology. 

Customer data was not compromised

After the recent ransomware attack on Automatic Funds Transfer Service (AFTS), the company that invoiced customers and collected payments for services provided by Recology, it has been determined that customer information was not compromised.

Payment options are back online

The incident resulted in disruption of electronic payment options to customers. As a result, Recology has selected Wells Fargo as its new payment provider. 

Recology King County can now accept online bill payments. Click here to make a one-time payment. Additional features, such as recurring automatic deduction using a credit card or checking account, as well as paying over a secure phone payment system will be available shortly.

Customers may continue to submit payment through at-home banking, an option coordinated directly with personal banking institutions, not Recology.

How to pay by check

Customers can also mail a physical check to Recology King County at the locations listed below. Regardless of your approach to payment, no late charges will be assessed.

Commercial Customers:
Recology
PO Box 35146
LB 1127
Seattle, WA 98124-5146

Residential Customers:
Recology
PO Box 35146
LB 1794
Seattle, WA 98124-5146

Collection service was not disrupted

Collection service was not disrupted by this incident, and Recology King County will not issue any late fees for payments missed or delayed by this event.

If you have questions about this incident, please call 206-859-6700.



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