SEIU 775: Call Center Skills Program at Shoreline Community College

Prepare for a career in an organization that is changing the lives of low wage workers and building a labor movement for the future.

SEIU 775 represent more than 45,000 long-term care workers providing quality in-home care, nursing home care, and adult day health services in Washington State and Montana.

Essentials in Customer Service - A certificate program that prepares you for an interview with SEIU 775

• Be interview ready in 4 weeks
• Earn up to $20.60/hour to start
• Salary differential for multi-language speakers*
• No degree required
• Free or reduced tuition for qualified

Employment

• An interview is contingent on completion of program
• Shifts are 8 hours per day, 5 days per week (Mon-Fri)
• Remote / Work from Home
• Benefits include:$25 Gym Membership (per month)
• $100 Wi-Fi (per month)
• Fully employer-paid family health, dental, vision and pharmacy benefits
• Sick Time / Vacation Days / Paid Holidays

Funding

• We have several funding sources, which will be available to cover the tuition and fees for all selected participants.

Core Curriculum

Course is 4 weeks long. Participants will meet once a week in-person.

One course will prepare you to begin working in a call center environment in 4 weeks:

• Customer Service Skills
• Intake calls, note taking, and processing service requests
• Case management
• Computer Skills
• Basic computer troubleshooting, basic computer / keyboard, Microsoft office, understanding data

Bilingual candidates encouraged to apply
Reach out ASAP via the email address below to get on the list!

Learn more and enroll now: connect@shoreline.edu

Classes start: April 3 , 2023

Shoreline Community College is committed to nondiscrimination. To request this information in an alternate format or for disability accommodation, contact Student Accessibility Services (206-546-4545, 206-546-4520 TTY, sas@shoreline.edu) or visit www.shoreline.edu/accessibility.

The campus is located at 16101 Greenwood Ave N, Shoreline WA 98133