Data breach at Recology exposes Shoreline customer data

Friday, February 19, 2021

Malware holds your files for ransom
Graphic from ClipArtBest
A third party application used by Recology Shoreline to invoice customers was attacked by ransomware. 

Shoreline residential, commercial and multi-family customers as well as commercial customers in north Seattle were among northend cities contracting with Recology whose data was accessed.

Recology is working to determine what data was exposed and the third party app has hired a cyber security firm to investigate.

Customers will not be able to pay their bills by phone or online until this is resolved. Auto-payments will not be charged. To pay your bill, send a check.

No late fees will be charged during this time.

Recology has posted much more information here

Ransomware is a form of malicious code that encrypts the files on the victim's computer, making the inaccessible. The attacker then demands money from the victim to restore access. If affects the computer and any back-up plugged in.


Greta February 20, 2021 at 10:45 AM  

Beware of this: I logged into my bank account a few days ago and received a "screen" requesting authentication; it asked for my SSN and FULL bank account number. I cancelled, tried again - same thing. Cancelled, tried again - screen gone. Be very careful!

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