Sound Transit seeks feedback on passenger experience

Tuesday, October 17, 2023

Photo courtesy Sound Transit

Sound Transit seeks feedback on passenger experience
Survey open through Nov. 22; results help set agency priorities

On Monday, October 16, 2023, Sound Transit launched its Passenger Experience Survey, which seeks to evaluate how passengers view all of Sound Transit’s services. 

The findings are used to identify key areas of improvement and prioritize efforts to provide a better passenger experience.

Specifically, the survey collects passenger perspectives on the following:
  • accessibility
  • availability
  • cleanliness
  • safety
  • passenger care
  • maintenance
  • passenger information
Additionally, the survey also collects ridership behavior and demographic information to help understand how perceptions of Sound Transit’s performance vary across different groups.

The survey, found here, takes about 15 minutes to complete. Participants are eligible to be entered in a raffle for one of four $250 gift cards or one of 15 gift cards valued at $100.

Sound Transit builds and operates regional transit service throughout the urban areas of King, Pierce and Snohomish counties. Transit services include light rail, commuter trains, express bus and their associated stations and facilities.


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