UPDATE: Back online: T-Mobile and some Verizon 911 service is down nationally and locally

Monday, June 15, 2020

UPDATE: Service restored at 10pm. See article.

Original article:

T-Mobile 911 service has apparently been down for hours in other parts of the country. Local notices started being published around 3:30pm.

Some Verizon customers are also affected. Some networks such as Ting, contract with T-Mobile and may also be down.

You may not be able to reach emergency services by calling 9-1-1

Do NOT test the system - you'll just jam the lines.

If you have an emergency, try calling 911 or texting 911.

If 911 doesn't work:
  • If you live in Shoreline or Kenmore call 206-296-3311. This goes to the dispatch center used by multiple jurisdictions.
  • If you live in Lake Forest Park call 425-486-1254. LFP and Shoreline use different dispatch services even though both are in King county.

According to statements from T-Mobile's CEO:
Teams continue to work as quickly as possible to fix the voice and messaging problems some are seeing. Data services are now available and some calls are completing. Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available. 
Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly.


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