Sound Transit seeks feedback on passenger experience

Photo courtesy Sound Transit

Survey open through Dec. 11; results help set agency priorities

Sound Transit has launched its annual Passenger Experience Survey, which seeks to evaluate how passengers view all of Sound Transit’s services. The findings are used to identify key areas of improvement and prioritize efforts to provide a better passenger experience.

Specifically, the survey — available in English, Spanish, Simplified Chinese, Traditional Chinese, Korean, Russian, Tagalog and Vietnamese — collects passenger perspectives on the following:

• accessibility
• availability
• dependability
• cleanliness
• safety
• passenger care
• maintenance
• passenger information

The survey also collects ridership behavior and demographic information to help understand how perceptions of Sound Transit’s performance vary across different groups. 

The survey, found here, takes about 20 minutes to complete, and participants are eligible to be entered in a raffle for one of four $250 gift cards or one of 15 gift cards valued at $100.

Sound Transit builds and operates regional transit service throughout the urban areas of Pierce, King and Snohomish counties. Transit services include 1 Line and 2 Line light rail service, Sounder trains, ST Express bus, T Line light rail and their associated stations and facilities.