Jobs: One Cup Coffee

Saturday, April 13, 2019

Local [More Than Profit] Coffee Roaster Seeks Order Fulfillment Specialist

The One Cup Project, SPC is an award-winning coffee roasting company that has forged a unique partnership with Christian humanitarian aid organization World Vision to generate aid for hurting people around the world through the sale of our coffee. We are a mission-based organization (registered Social Purpose Corporation) that uses business as the vehicle to serve the needs of the world's underprivileged, and have generated over $700,000 in impact to date.

We are looking to enhance our team with a part-time Fulfillment and Customer Service Specialist at our N. Seattle hub (170th and Aurora Avenue N in Shoreline). This is a permanent position that could work into full-time if desired, and offers opportunities for advancement. We are growing quickly and winning clients regularly, including high profile Fortune 500 companies.

This position requires a person who can work in a structured but mostly independent environment. Orders are retrieved via website and email, prepared, packed and shipped with great attention to detail. Customer service (questions, ordering help, order issues) will be handled via phone and email. Strong communication and organizational skills required.

Key responsibilities will include:
  • Retrieve Customer Orders from all sources
  • Input Orders into Web Portal
  • Pick, Prepare, Package Orders and Load and/or Ship Orders
  • Deliver select local Wholesale Orders
  • Mark Order Status in Web Portals
  • Update Web, Calendar and Spreadsheets w/ Customer notes
  • Assist Customers to answer questions or resolve w/ order issues
  • Call or email customers for new orders based on anticipated schedule
  • Count, rotate and manage inventory weekly and monthly
You will work closely with the Founder / CEO as well as other on-site and remote team members. Your role is to process retail and wholesale orders with such precision and timeliness so as to create a “Raving Fans” customer experience. Maintaining an outstanding customer experience is essential to expanding the One Cup brand to a much wider audience. People refer their friends to companies they love doing business with. Because every sale delivers life-giving aid to those living in the world’s toughest places, your work really matters.You get to show up to, and leave work every day satisfied, knowing your work has made a huge difference.

Would you like to join our team? Please provide details about your work experience, life experience, college education (not required) and previous responsibilities.

Come change the world with us! We look forward to meeting you. Send your resume by email or phone 425-361-0808 for more information.


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