Seattle Light warns customers about scam

Friday, May 24, 2013

Seattle City Light is warning its customers to protect themselves against con artists who are using false threats of disconnecting electrical service in attempts to steal money.

Customers reported at least 15 scam attempts to City Light this week and other utilities in the Pacific Northwest have reported similar activity. In Seattle, the scammers appear to be targeting Asian small businesses.

The con works like this: A person claiming to work for the utility calls a customer and claims the account is overdue. The caller then threatens to cut off electricity service unless payment is made immediately.

One new twist in this old scam has the con artists seeking payment by pre-paid debit cards, which might not have the same fraud-detection features as a credit card.

“Awareness is the best defense against con artists,” Customer Service Director Kelly Enright said. “An immediate demand for payment is a red flag for fraud. Anyone who gets a call like this should get contact information then hang up and call the utility and police.”

Seattle City Light customer service representatives are available at 206-684-3000 to advise customers of their account status and answer any questions they might have.

Anyone who believes they have been contacted by a scam artist should report the incident to Shoreline Police at 206-296-3311.

Seattle City Light will not shut off a customer’s electricity for one late payment. Before a shut off is ordered, Seattle City Light will send the customer at least two written notifications.

Additionally, City Light has programs available for customers who are having trouble paying their electric bills, including a low-income rate assistance program where qualifying customers can save up to 60 percent. Information is available at 206-684-3417.


Anonymous,  May 24, 2013 at 11:28 PM  

I have worked for Seattle City Light, and let me tell you they will practically do back-flips before they shut off anyone's power. They will call, send at least two written notices, try to make payment arrangements. . . If anyone threatens to cut your electrical service, call the main number (206-684-3000) or phone the North Service Center (206-615-0600) to talk to a customer service representative for your neighborhood. They can look up your account and tell you if there is anything that needs attention.

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