City Light Customers now have tools to track streetlight outages

Friday, July 23, 2010

From Power Lines.  
City Light unveiled a new Web application today that will let customers track streetlights that are reported out or malfunctioning.

Featured on the utility’s website, customers can see if a particular streetlight is reported as out and get an idea of when it might be fixed. If a streetlight hasn’t been reported, the customer can use an online form located on the page to report it.

“Most of our streetlights are fixed within 10 business days of when they are reported,” City Light Superintendent Jorge Carrasco said. “However, some lights have more serious problems and require more complicated repairs. Now, customers will be able to see exactly what streetlights are reported as out, and what their repair status is. This new Web application will help with some long-standing frustrations our customers have had about knowing when a streetlight will be fixed.”

The Web application is up-dated daily, five days per week. Customers still are able to talk directly with a customer service representative by calling 206-684-7056. The new service is designed to give customers better access to streetlight information and reporting streetlight outages.

Seattle City Light is the ninth largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to nearly 1 million Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.


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