Shoreline's See Click Fix

Monday, December 26, 2016

The City of Shoreline uses an online reporting tool called SeeClickFix. This tool allows citizens to report and track non-emergency issues through the City’s website or by using mobile apps.

Use the City's webpage to report an issue

This is a screenshot of the webpage. To report an issue
go to the website here

Use the City’s website here  Click the ‘Report’ tab. Drag the marker to the location of the issue or type the address and click 'Next'. Select a category, type a summary and description of the issue. You may upload an image if available. Your email address is required for submission. Click 'Submit'.

To use a mobile app: Download the See Click Fix App using a blackberry, iPhone or Android phone. Follow the prompts from the app. A video showing how to use the iPhone app is available through YouTube.

Tracking: The status of issues reported through SeeClickFix is viewable on the webpage. Click on the list of issues to the left or by location on the map to view details of the issue. You may follow an issue by clicking ‘Fix it’ or comment on an issue through the issue details.

Issues that have been closed will be left on the site for 30 days, after which time they will be removed from view.

Echo Lake resident Marla Tullio frequently walks the Interurban Trail and uses her phone and See Click Fix to report graffiti.

I love the SeeClickFix website reporting program! I've used it several times and am so impressed with how fast our officials jump on it and report back to us. 
I had a chance to briefly chat with John Norris, Assistant City Manager, and complimented the city on its use of this software. He said it's been working great for communicating to the correct departments about public concerns and questions.

Here's the response she got from her last See Click Fix report:

The advantage of See Click Fix is that it's convenient. Almost everyone has a smart phone they carry with them. If they see a problem, it's just a moment to snap a photo of it. When they send it in, it's easy for the city to route it to the correct department. The City department then has a specific location, a photo, and a description of the problem.

Those without a smart phone can upload a photo or simply send in a description. The City will still be able to route the issue and have a specific location for the problem.

Anyone can view the list of reported issues and check the status.


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