Seattle City Light: When the power goes out

Sunday, September 29, 2013

Seattle City Light serves more than 300,000 customers. Occasionally, power outages occur, caused by storms, lightning, objects touching power lines, cars hitting poles, excavations of underground electric cables and equipment failure. When they occur, crews work around the clock to restore power safely and efficiently. Your service will be restored as quickly as possible.

Power Out?

Do not send email to report outages.

  • Call Customer Service at 206-684-3000. 
  • Or, call the Outage Hotline (recorded message) at 206-684-7400.

The Outage Hotline will start with a list of known outages, so you will know if your area has been reported already.

See an easy-to-understand explanation with graphics that shows how City Light restores power.
How Seattle City Light restores power  (Adobe PDF, 362K) (And note that Shoreline and Lake Forest Park are pretty much at the ends of the lines.)


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