City Light Life Support Equipment Program

City Light customers who are dependent on electrical life support equipment can register with City Light so the utility is aware of their situation when there is a planned or unplanned power outage or a credit situation. Applications require a doctor's certification.

To enroll, call 206-684-3020 or visit City Light's outage website.

The Life Support Equipment Program is for residential customers living at home with electrically-operated life support equipment certified by a medical provider.

It does not give them priority for restoration of outages.

• There is no link to 911.
• For reasons of confidentiality, City Light cannot share this list of vulnerable customers with cities or emergency services.
• These customers are expected to have their own backup plans to rely on during outages or emergencies. The City Light web site has links for additional preparedness information.
  

City Light will provide information to registered customers in advance of planned outages and, to the extent possible, storm alerts; information during outages as to cause (if known) and estimated time of restoral (if/when known), a 24/7 number to call for an update on restoral time during outages, and a callback after restoration of an outage to make sure their power is back on.

They will also get special payment or time consideration during credit actions before a shut-off for nonpayment can occur. 

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