Office of Insurance Commissioner recovered $11.3 million for consumers in 2016

Sunday, March 5, 2017

An OIC consumer advocate helps a caller
with an insurance question.
Photo courtesy OIC
From the Office of the Insurance Commissioner

A big part of what we do is to help protect consumers from financial harm.

In 2016, our consumer advocates:
  • Fielded 7,195 consumer complaints and helped recover $11.3 million for consumers. 
  • Answered 67,405 calls to our consumer hotline. 
  • Responded to 5,449 written inquiries from consumers. 
  • Responded to 1,676 consumers via our live-chat feature on our website, which started in March. 
  • Mailed 1,905 insurance publications to consumers who requested them. 
 Our consumer advocates can help you:
More resources for consumers:


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